Terms & Conditions Terms & Conditions

Guide, hearing and assistance dogs

The Guide, Hearing and Assistance Dogs Act 2009 [739KB] came into effect on 1 July 2009.

The legislation ensures that every person who relies on a guide, hearing or assistance dog has the same access rights as others to public places and public passenger vehicles. This includes cafes, restaurants, pubs, clubs, sports venues, taxis and buses.

About guide, hearing and assistance dogs legislation

A guide dog, hearing dog or assistance dog is specially trained to perform specific physical tasks and behaviours to assist a person with a disability and reduce their need for support.

Companion Animal is not an Assistance Animal

The Federal Disability Discrimination Act 1992 (DDA) provides protection for everyone in Australia against discrimination based on disability. The DDA applies directly to discrimination because a person is accompanied by a guide dog, hearing dog or other animal trained to alleviate the effects of a person's disability.

However, the Australian Human Rights Commission has confirmed that a companion animal is not an "assistance animal" for the purposes of the DDA:

"The fact that an animal is house trained or has had obedience training is not likely to be sufficient for this purpose."

Accordingly only guide, hearing and assistance dogs are permitted in the Noosa Holiday Parks and camping grounds that are not designated as 'Dog Friendly' parks. Boreen Point Campground is the only designated 'Dog Friendly" park, where lap dogs are permitted on application.

Dog Friendly Parks

Dogs are permitted on application at Boreen Point Campground. Complete the dog application form [614KB] and return it to Boreen Point Campground onsite managers boreenpoint@noosaholidayparks.com.au prior to making a reservation.

Payments for bookings made online at Noosa Holiday Parks website

All bookings via the website online booking facility, are required to be paid in full.

Persons Under 18

Persons under the age of 18 are not permitted to make an online reservation.  We reserve the right to cancel any of these types of reservations.

Rates

Sites - Rates quoted are for 1-2 persons
Extra persons incur an additional charge per night

Site Availability and Allocation

Site allocation will be made according to the dimensions of your caravan. Please ensure you state the total exterior length of your van from front to back including all attachments and drawbar.

In some instances your van/motorhome/tent etc. may not be able to be accommodated on the size sites actually available at the park. In these instances you will be contacted as soon as this is known and if possible you will be offered alternate dates or your booking cancelled.

Site numbers are not guaranteed and are preferential. Management reserves the right to make necessary changes to sites, with or without notice (All attempts to notify will be taken).  Please contact the park if you have any special requirements before your arrival.

Site Capacity

Sites fee's are set for minimum of 2 persons. The maximum of persons per site is 6.

Site Separation Requirements

Check in / Check out

Check in times varies depending on each holiday park. Please check with the onsite park manager.
Check out is strictly 10:00am

Reception closes at 5pm. Check in after this time may be made by prior arrangement.

Late Check out

A late check out may be available at Boreen Point Campground or the Noosa North Shore Campground, but must be arranged with the onsite park manager, pending availabilty. A fee may apply.

Discounts

Where a guest has made a reservation under a special offer or discount, no further offers or discounts will be applied to that reservation. Discount and Promotional rates are available only at the time of booking and not retrospectively.

Noosa River Holiday Park - Terms & Conditions

Failure to comply with these park rules will affect a guests option to rebook at anytime.

Bookings and Quotes

Bookings can be made online at www.noosaholidayparks.com.au/noosa-river or by calling +61 7 5449 7050.  Reservations are subject to availability and actual pricing at the time of booking.  Verbal quotes are valid for 24 hours.  All guests agree to pay the rate for each night of their stay and additional charges up until the time of departure including all extra's (adults, children, vehicles etc). It is the guests responsibility to ensure that all details on the confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of booking. Noting: Site numbers preferential and not guaranteed.

Deposit and payment

"Off Peak" and "Shoulder" period:                  $50.00 at the time of booking | balance due on arrival

"Peak" period (QLD State school holidays):   One week payable at time of booking

                                                                          QLD Term 1 | full payment on or before 28 February

                                                                          QLD Term 4 | full payment on or before 31 October

Note: Peak deposit and payment policy applies to any portion of stay that falls within the peak period.

Payment of deposit or full payment constitutes acceptance of these terms and conditions.

Check-in/Check-out

Check-in time is 1:00pm and the site is to be vacated by 10:00am on the day of departure.  The only way to ensure an early check-in or late check-out is to book an extra night where availability permits.

Cancellation and Refund

28 days notice is required to receive a full refund.  No refund eligible due to change of dates or due to weather.

Compassionate' or 'Loyalty Rebooks'

From 1 June 2017, there is no provision for rebooking based on a compassionate or loyalty basis.

Number of guests

Each site must be booked in the name of the occupier.  At no time during the stay is the number of guests to exceed the number booked, unless prior approval is sought and given by management, along with all the relevant fees paid. Any person exceeding the registered occupancy of the site will be considered trespassers and will be asked to leave.

Site transference

If a registered guest relinquishes their site, they relinquish their rights over that site.  It cannot be 'given/sold' to another party (family/friends included).

Gazebo, Gazebo hubs and/or simular structures

Not permitted within the holiday park.  See site separation details on the park rules and map. 

Behaviour

Distrubance including but not limited to excessive noise, intoxication and loud music is prohibited with a 10:00pm curfew. If a complaint is received, a first warning will be given.  If a second complaint is received, this may result in an eviction with no refund. Fowl language will not be tolerated at any time, and will result in immediate eviction with no refund. Failure to comply with this park rule will affect a guest's option to rebook at any time.

Child supervision/other guests

The registered guest is responsible for all children and other guest on their site.  Children supervision is highly recommended for those twelve years or younger with using the park facilities.

Commercial Use

The property is not to be used for commercial use without prior management approval.

Liabilities

The guest acknowledges that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly, or caused by events which are beyond our control and agree not to make any claims in relation there to.

Automatic rebook offer

Our booking system has certainly undergone increasing pressure in the past few years and this has resulted in rebooking procedures to decrease the demand on the Front Desk.  This arrangement provides a better service to you via a dedicated reservations department. 

This means that rebooks will be completed & emailed by the end of the next quarter. eg: all April arrivals will be notified at the end of June. You will have one month to confirm your booking.  If you havent confirmed your booking it will be advertised online at the start of August.

If eligible for a rebook, an offer will be emailed to you post departure.

Eligibility: 

  • Minimum 7-night stay;
  • Site setup must be compliant, adhering to park rules and regulations;
  • Adhered to the Noosa River Holiday Park Terms and conditions during the last stay; and
  • Your behavior towards the staff and other guests has been taken into consideration.

Contact noosa@dineertourism.com.au for more information.

Park Development/Upgrade

Park development and upgrades undertaken by management and/or Noosa Council are done with guests satisfaction and disturbance as a priority.  Pre-booked guests will always be notified of any scheduled works prior to their stay, unless works are due to an emergency where no notice is available.

In 2018, amenity building upgrades are commencing in three stages from February and concluding in December.  Those already identified to be in the immediate build vicinity have been contacted and in most cases, relocated.

Other guests wishing to cancel their reservation due to the perceived disturbance of the build are eligible for a full refund, although it will relinquish the booking offer for 2019.  There is no rate reduction applicable during the stay unless genuine hardship or major disturbance can be established and verified as having occured.

Contact noosa@dineentourism.com.au for more information or visit:  www.noosa.qld.gov.au/project_news_noosa_river_holiday_park_dec18